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| Got a question about what to order??
Email Return orders by the postal service to the address here. Mailed in orders are accepted, and should include a printed copy of the order form (or a good description), credit card info, or a post office money order. Money orders must be made payable to PQAA, Inc. Absolutely no checks will be accepted as payment. Send mail in orders to the corporate address below. Please include your phone number should we have a question about what you want. PQAA, Inc. d/b/a Premium Quality Atuo Accessories 1871 S. Patrick Drive Indian Harbour Beach, FL 32937 We are an ecommerce business. Please eMail all inquiries. pqaa-inc@cfl.rr.com Some items shown or offered in this store are manufactured under factory license, others are not. Please inquire if you want details. Warranty: everything made in the USA is of the highest possible quality and warranted against defects as long as you own them. Imported items are marked as such and are warranted against defects for 90 days - unless otherwise noted. Everything we sell is warranted against rust forever. BMW items are warranted by BMW (the vehicle manufacturer). Return Policy: so you can personally inspect the items we sell, we give you 30 days from the date of your order, to return unwanted merchandise to us for credit back to your credit card. No return authorization is necessary. However, both the product and factory packaging must be in new condition and the factory seal (shrink wrap) not broken. Our return policy is very liberal, but we cannot accept returned items that have been installed on a vehicle, or have been damaged in transit due to incorrect packaging. If you are unsure how to re-insert the product into the factory packaging to prevent damage, please ask first. Send returns by US mail postage paid. Be sure to include your name and order number, and mail it to the return address on the package it came in. Personalized, electronic and custom items are not returnable. Damage claims must be presented immediately upon receipt. 23K Gold plated items are heavily gold plated using the finest "Cobalt hardened" process. Never use detergents, cleaners, paper products, or hard cloths on gold plating. Never rub - only pat dry. Read the instruction included with plates and frames. Because of the delicacy of gold plating, there is no warranty against wear. Prices are for one (each). Shipping Note! We ship by 2 to 3 day delivery. 2 to 3 day means; you should receive your package on the 2nd or 3rd day (excluding Sundays and Holidays) AFTER YOU RECEIVE NOTICE THAT IT HAS BEEN SHIPPED. It does not mean you will receive your package 2 to 3 days from the day you ordered it. We try to ship everything the following business day, but sometimes things get backordered (are out of stock). You will be notified by email if that happens. As additional fraud prevention: We reserve the right to restrict delivery to the billing address and require a signature in order to insure that the buyer actually receives the order. Rates are based on the lowest we are able to negotiate with the carriers. Freight will automatically computed during the order process. You may stop the order process anytime without fear of being charged. You may also cancel the order by email immediately after placing it, if you change your mind. We would like nothing more than to surprise our customers by getting orders to you before you expect them. We try hard to do that. However, occasionally an item gets backordered. Backorders usually are filled within 4 business days. We will hold your order until it is complete. Made to order items are usually shipped within 10 to 14 days. Monogrammed items and custom made items are not returnable unless we goofed. |